ohotogel Privacy Policy
This page describes what we collect when you use ohotogel and how we keep that data protected. We take your privacy seriously—we collect only the information we need to operate our platform, verify your identity for withdrawals, process your payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and support your account.
We are transparent about our data practices. Our servers process your information securely using encryption and industry-standard security tools. We do not sell your personal data to third parties. We share information only with payment processors, compliance partners, and support vendors who handle your requests under strict confidentiality agreements.
If you have questions about how we handle your data or want to access, update, or delete your personal information, our support team is available during business hours in English across Jakarta, Surabaya, Bandung, Medan, and Semarang. This policy applies to all ohotogel users worldwide, subject to local data protection laws.
What Data We Collect on ohotogel
We collect information in three main categories: registration data, payment data, and activity data.
- Registration data: When you create an ohotogel account, we collect your email, phone number, password (encrypted), date of birth, and username. We use this information to authenticate your account, send you important notifications, and recover your account if you forget your password.
- Payment and identity data: Before your first withdrawal, we collect a copy of your ID (KTP, passport, or driver's license) and proof of address (utility bill or bank statement). This is required by Indonesian financial regulations and helps us prevent fraud. We store these documents securely; we do not share them with marketing partners or use them for any purpose beyond verification.
- Activity data: We log your wagers, settlements, deposits, and withdrawals. This information helps us detect suspicious activity, investigate disputes, and provide you with account history. We also track which games and markets you use so we can optimize our platform for your experience.
We do not collect your biometric data, location data beyond general geolocation for compliance checks, or sensitive information like religious affiliation or health data. Our ohotogel platform does not require camera or microphone access.
How We Use Your Data on ohotogel
We use your data to deliver the ohotogel service and protect your account. Specifically:
- Account management: We use your email and phone to authenticate logins, send account alerts, and recover access if you forget your password.
- Payment processing: We share payment details with our banking and e-wallet partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals. We do not store your full payment card or bank account details; our partners handle that securely.
- Compliance and fraud prevention: We use your identity documents to verify you are who you claim to be and to comply with Indonesian financial regulations. We check your data against fraud detection databases to protect your account and ohotogel's platform.
- Dispute resolution: When you contact us about a settlement question or withdrawal issue, we review your account history and activity data to investigate and resolve the issue.
- Platform improvement: We analyze anonymized activity data to understand which games, markets, and features are used most often. This helps us improve ohotogel's user experience and add new games or markets you may enjoy.
Your trust is our foundation. We protect your data with the same diligence we apply to settlement accuracy and customer support.
Third-Party Processors and Data Sharing on ohotogel
We share your data only with service providers who help us run ohotogel:
- Payment processors: Your payment information goes to our banking and e-wallet partners who handle deposits and withdrawals. These partners are certified to handle financial data securely.
- Compliance and identity verification vendors: We may use third-party compliance services to check your identity against fraud and sanctions databases. These vendors operate under strict data protection agreements.
- Customer support tools: Our support team uses helpdesk software to manage your tickets and chat requests. This software is encrypted and access is restricted to our team members.
- Analytics and hosting: We may use anonymized data (data stripped of your personal identity) to understand platform usage and optimize our infrastructure.
We do not share your personal data with advertising networks, social media companies, or third parties for marketing purposes. We do not sell your data. Our third-party partners are contractually bound to keep your information confidential and use it only to support our service.
Your Rights Under ohotogel Privacy
You have the right to access, update, or delete your personal data. Contact our support team and we will provide a copy of the information we hold about you, help you correct inaccuracies, or delete your account data subject to our legal obligations (we may need to retain some records for financial compliance).
If you request account deletion, we will erase your personal information from our active systems within one business day. However, we may retain anonymized or aggregated data for analytics and compliance purposes. Your ohotogel account balance will be refunded to your original payment method or a nominated account.
Cookies and Tracking on ohotogel
Our ohotogel platform uses cookies—small files stored on your device—to remember your login session, language preference, and bet history. These cookies improve your experience so you do not have to re-enter your details every time you visit. We use session cookies (deleted when you close your browser) and persistent cookies (remain until expiry or deletion).
We do not use cookies to track you across websites outside ohotogel. We do not share cookie data with advertising networks. You can disable cookies in your browser settings; however, some ohotogel features may not work properly without them.
How We Secure Your Data on ohotogel
We protect your information using encryption (TLS/SSL protocols), secure servers, firewalls, and access controls. Only authorized ohotogel team members can access your personal data, and they do so only when necessary to support your account or investigate issues. We conduct regular security audits and keep our systems updated with the latest security patches.
While we implement industry-standard security practices, no online system is non-specific info secure. If you suspect unauthorized access to your ohotogel account, contact us immediately and we will freeze your balance pending investigation.
How Long We Keep Your Data on ohotogel
We retain your personal data while your account is active. If you close your account, we retain your data for seven years to comply with Indonesian financial record-keeping requirements. After seven years, we delete or anonymize your information unless we have a legal reason to keep it longer.
Contact ohotogel About Privacy
If you have privacy questions, want to exercise your data rights, or believe we have mishandled your information, contact our support team during business hours. We respond to privacy inquiries within three business days. We are available in English across Jakarta, Surabaya, Bandung, Medan, and Semarang.